London lifestyle and the choice of food outlets are the two factors which make the capital so vibrant.
What are customers attracted by? The vast menus and the layout/decor of stores – whether it is a business selling shoes, hats or a restaurant.
KuPP Paddington seems to have the winning formula. Great location, view, menu, interior design. Some people like to say “it is like eating in an IKEA store”. When you think that there are meat balls on the menu… what else can we ask for?!
The “Food Drink Coffee Store” concept is like everything under one roof if you are after that Scandinavian themed eaterie. It all goes from breakfast through lunch to dinner and cocktails if you fancy a bit of a social late night around a beer or homemade drink.
As there was a buzz about a second KuPP venue, we made our way down to Devon. Exeter Queen Street dining quarter is where things have been happening.
Various new restaurants have opened their doors: it is about pizzas, burgers, chicken, lebanese food and… KuPP Exeter.
We arrived late morning and the place was quiet… a few people were having their morning coffees. Of course Devon is a bit more laid back than London…a different pace. A few members of staff were all standing around the bar, almost ignoring us. We still stepped in and asked whether the restaurant was open for service.
We were relieved to know that everything was fine and a table was given to the four of us as well as the lunch menus – the waiter made us aware that breakfast is served until Midday then lunch would start. We had a mini lunch menu (12pm to 5pm) as well as a bigger version (12pm to 10pm), with more dishes available.
Then a waitress came to see us asking if we were here for coffee or to eat!? A confusing question as we all had the lunch menu in our hands – after all she was just checking that we have been looked after.
Time was ticking (15 minutes) and no sign of our waiter. A team member, seemingly a supervisor, said “hello” and when we asked if someone could take our orders, he replied that he will oblige as the waiter was on his lunch break!
Not too sure that such timing is the best way to run a restaurant – aren’t waiters suppose to work when guests are arriving and break to be taken before or after peak times?! The first impression wasn’t exactly what we expected.
Anyway, food orders were taken and send to the open kitchen. Great to see professional chefs preparing your food. We had a second visit from the waitress (same person as mentioned above) who just stopped and apologized as she didn’t know if someone looked after us/took our orders.
At that point, no one was certain if the food we ordered would be served by a fourth member of staff. We could clearly see that the Fika corner was the focus point – as the barista was dealing with take-away hot beverages, fresh juices as well as serving cappuccinos to other guests sitting nearby.
We were excited and impatient to get our open sandwiches with Gravlax, crushed avocados and torn chicken… At least we could all share different flavours.
Eventually, an “army” of staff brought our lunches. It was a battle to determine which was which as the waitresses told us that they haven’t seen those dishes before…
Everything was rather tasty, beautiful to the eyes… the service was painful to watch and a certain lack of confidence was visible. We will certainly return to KuPP Exeter hoping that we won’t leave with the feeling of a KuPP half empty.